GENERAL

- Our group classes are exclusively for individuals aged 18 and over.

- Course fees must be paid in full prior to commencement and do not include the cost of textbooks or materials.

- Our classes are in-person but we use a learning management system to organise our classes and communicate with students. Some email addresses — particularly Yahoo and those handled by Google G-Suite — might not work and you might have to create a free Gmail account to access course materials.

CANCELLATIONS & CHANGES

- To receive a refund (minus a 10% cancellation fee), cancellations must be submitted via email at least 7 days before the term start date.

- IMPORTANT: Cancellations made within 7 days of the term start date, or after the term has commenced, are non-refundable and non-transferable. As a small school with limited spaces, we're unable to make exceptions to this policy.

- In unforeseen circumstances where the assigned tutor is unavailable, HACKNEY SPANISH will endeavour to provide a substitute tutor. If this is not feasible, a make-up class will be scheduled during the half-term or at the course's conclusion.

- Should the designated premises become unavailable for the whole session due to unforeseen events (e.g., parent evenings, concerts), we will attempt to secure an alternative nearby venue. If unsuccessful, an additional week will be added to the course, or a session will be scheduled during the half-term. In the case in which the venue is unavailable for only half an hour, we’ll start later and recover the missed time starting earlier the following week.

- Each class requires a minimum enrolment. HACKNEY SPANISH reserves the right to cancel courses that do not meet this threshold or due to unforeseen circumstances. In such cases, enrolled students will be notified and issued a full refund.

Last revised 15.03.2026